FAQs

Frequently Asked Questions

Are Dakota Moves totes just for residential moves?

Not at all!  Our totes are perfect for homes moves, office and business relocations, renovations, storage, and more-anytime you need a durable, reusable alternative to cardboard boxes.

How long is the rental?
Our standard rental is for two weeks, with affordable weekly extensions available if you need more time.

How do I pay for my rental?

We accept all major credit cards. Full payment is required prior to delivery of your order.

What is included?
Every rental includes commercial-grade moving totes with attached lids, tote dollies, security zip ties for added security, blank write-on label cards to identify each tote, plus FREE delivery and FREE pickup. Everything you need for an organized, stress-free move is included.

How big are the totes?

Our totes are 27” long x 17” wide x 12” high. The perfect size for one person to carry. 

Do I need tape?
No. Our totes have attached, secure lids, so there is no tape to buy or remove.

Do you offer a military discount?

Yes. As a veteran-owned business, Dakota Moves proudly offers 10% off tote rental packages to active-duty service members, National Guard and Reserve members, military retirees, and military spouses.  A valid military ID is required for verification for both the eligible service member and military spouse. To receive the discount, create a customer account and contact us before booking. Once eligibility is verified, we will apply the discount to your account. For your privacy, please do not email photographs or copies of military identification or discharge documents. The discount applies to tote packages only and cannot be combined with other offers.

Where do you deliver?
We proudly serve Bismarck, Mandan, Lincoln, and surrounding communities.

Do you deliver to upper floors?

No.  Dakota Moves provides delivery and pickup to your front door or ground level entrance.  Customers are responsible for moving totes to and from upper floors.  For safety reasons, we do not carry totes inside homes or buildings.

Do I need to be home for delivery or pickup?

Yes. You are required to receive your totes and make sure they aren't damaged while we count and inspect your totes.

Do you deliver to apartments?
We deliver and pick up from the first-floor entrance. We do not provide delivery or pickup to upper floors or inside buildings.

Can you pick up the totes from a different address?

Yes. Your tote pickup address may be different from the original delivery address, provided both addresses are within Dakota Moves’ service area. Enter the alternate pickup address during checkout or contact us before your scheduled pickup. Dakota Moves cannot collect equipment outside the service area.

How do I reserve totes?
Simply book online, choose your delivery date, and we'll deliver everything you need.

What if I need more totes?

No problem. Contact us, and we'll do our best to deliver additional totes based on availability.

What happens if a tote is damaged or lost?

Normal wear from moving is expected. If a tote is lost, stolen, or damaged beyond normal use, replacement charges may apply.

Are the totes clean?

Yes. Every tote is cleaned and sanitized between rentals, inspected for cracks or damage, and removed from service if it doesn’t meet our standards.

Still have questions? Contact Dakota Moves—we're happy to help!